1. Introduction

Live Life (“we,” “our,” or “us”) is the owner and operator of the course “Anti-Virus for Mind”, accessible via our website, mobile platforms, WhatsApp, and email services. We are deeply committed to protecting the privacy and confidentiality of our users, including individual participants, institutional clients, and business partners.

This Privacy Policy outlines the types of personal data we collect, the purposes for which we use it, how we store and share it, and the choices you have regarding your information. We are fully compliant with:

• The Information Technology Act, 2000 and associated SPDI (Sensitive Personal Data or Information) Rules
  
• The Digital Personal Data Protection Act, 2023 (DPDPA)

By using our services, you agree to the practices described herein.

2. Who This Policy Applies To

This policy applies to:

• Individual users registering for the Anti-Virus for Mind course
  
• Representatives of institutions or corporations accessing services on behalf of others
  
• Parents/guardians providing data for minor participants (under 18, per Indian law)
  
• Visitors to our website, social media pages, and communication channels (including WhatsApp)

3. Information We Collect

To deliver the “Anti-Virus for Mind” course and related offerings, we collect the following types of information:

A. Personal Data

We may collect the following:

• Full name, gender, email address, phone number, and residential address
  
• Date, time, and place of birth (used for personalized course insights, such as astrological or psychological profiling)
  
• Organization name, role, and contact details (for B2B/institutional clients)
  
• Referral source (if someone recommended the course)
  

B. Sensitive Personal Data

Collected only with your explicit consent:

• Health, mental wellness, or emotional background (if voluntarily shared for customizing sessions)
  
• Emergency contact details (in case of a health-related course)

We do not collect financial or card information directly. All payments are processed via third-party gateways (e.g., Razorpay, Paytm) with full PCI DSS compliance.

C. Usage and Device Data

Automatically gathered when you interact with our platforms:

• IP address, browser type, device type, OS, screen resolution
  
• Geolocation (approximate), language preferences, internet provider
  
• Session length, pages visited, and interaction logs
  
• Cookies and similar tracking technologies

D. Communication & Support Data

• Email correspondences, chat logs (WhatsApp or other channels), feedback forms, and voice messages
  
• Preferences for receiving reminders, notifications, or marketing content

E. Testimonials and Course Feedback

If you voluntarily submit feedback or testimonials, with your consent we may feature them (anonymized or named) on our website, brochures, or communications.

4. Use of Your Data

Your information may be used to:

• Deliver Course Services: Enroll you in “Anti-Virus for Mind,” generate insights, send session updates, and provide course materials.
  
• Personalize Offerings: Tailor content, advice, or recommendations to your profile.
  
• Send Communications: Provide transactional updates or marketing (only with opt-in).
  
• Ensure Security and Legal Compliance: Detect misuse, enforce our terms, and meet legal obligations.

No data will be used for purposes beyond those listed here without your consent.

5. Cookies and Analytics

We use cookies and similar tools to:

• Store login preferences
  
• Analyze traffic and user behavior
  
• Improve content and performance

Third-party services (e.g., Google Analytics) may collect anonymized data such as device type, IP address, and usage trends.

You may disable cookies in your browser, but this could affect some functionalities of our site.

We may also collaborate with advertising or marketing platforms that use cookies to offer relevant content. You can opt out of interest-based ads through browser settings or ad provider tools.

6. Third-Party Services & Payment Processing

We rely on trusted third-party providers for:

• Payments (e.g., Razorpay, Paytm)
  
• Cloud hosting, newsletters, and analytics (e.g., AWS, Mailchimp)
  
• WhatsApp communications (via WhatsApp Business API)

These providers are required to maintain confidentiality and data security. We do not store or access your financial data—this is directly managed by the payment gateway.

7. Data Retention

We retain:

• Account and registration details: up to 5 years after last interaction
  
• Communication and feedback: up to 3 years, unless requested for deletion
  
• Transaction records: As per Indian tax and compliance norms (typically 8 years)
  
• Backups: For operational recovery and compliance, anonymized or encrypted
  

You may request deletion of your data, and we will act within 15 business days, unless legally required to retain it.

8. Data Security

We use a combination of:

• SSL encryption, secure firewalls, and database-level encryption
  
• Role-based access controls and limited employee access
  
• Routine audits and security updates
  
• Data breach protocols, in line with DPDPA
  

In case of a breach, affected users will be notified as per legal requirements.

9. Disclosure and Sharing

We do not sell or lease your personal data. Your information may be shared only in the following cases:

• With Service Providers: Only for essential operations (e.g., hosting, payments, communications)
  
• Business Restructuring: If we undergo a merger, acquisition, or transfer of assets, your data may be shared with the successor entity—provided they honor this policy
  
• Legal Compliance: If required by law or court order, or to protect our rights and safety

10. Compliance with Indian Law

This Privacy Policy is created in line with:

• The Information Technology Act, 2000 and SPDI Rules
  
• The Digital Personal Data Protection Act, 2023
  

We collect and process your data lawfully, with your consent. You may withdraw your consent at any time (subject to legal obligations). Sensitive personal data is handled with care and only where necessary.

We have designated a Grievance Officer to handle privacy-related concerns, as required by Indian law.

11. Your Rights

As a user, you have the following rights:

• Access: Request a copy of your personal data
  
• Correction: Ask us to fix any inaccuracies
  
• Withdraw Consent: Revoke permission for data use
  
• Erasure: Request deletion of your data (unless retention is required by law)
  
• Restriction: Limit processing of specific data
  
• Objection: Opt out of marketing or profiling
  

To exercise these rights, contact us at the details below. We may require identity verification for your security.

12. Contact Us / Grievance Redressal

For privacy-related questions, opt-outs, or rights requests, contact our Grievance Officer:

Email: 18livelife@gmail.com
Phone: +91-9911665755
Address: 

Please include “Privacy Concern” in your subject for quicker handling. We aim to resolve all grievances within 30 days.

13. Updates to This Policy

This Privacy Policy may be revised periodically. Material changes will be announced on our website or sent to your registered email. Please revisit this page occasionally.

Last updated: June 11, 2025