At Live Life, we value your trust and are committed to providing you with a meaningful and high-quality experience through our course, “Anti-Virus for Mind.” We understand that sometimes plans change, expectations may differ, or technical difficulties can arise. This Return and Refund Policy outlines the conditions under which refunds can be requested and processed, in compliance with applicable Indian laws and digital service norms.

By enrolling in our course, you agree to the terms outlined below.

1. General Refund Eligibility

Refunds are applicable under specific circumstances and within a limited timeframe to ensure fairness and operational sustainability.

You are eligible for a refund if:

• Your refund request is submitted within 15 calendar days from the date of purchase.
  
• You have not completed more than 20% of the course content (including video modules, quizzes, or downloads).
  
• You are able to provide a valid reason for requesting a refund, such as dissatisfaction with the course, technical inaccessibility, or accidental purchase.

2. Valid Reasons for Refund

We accept refund requests under the following conditions:

a. Dissatisfaction or Change of Mind

If you find that the course does not meet your expectations or is not suited to your needs, you may request a refund within 15 days of purchase, provided the course content has not been extensively consumed.

b. Technical Difficulties

If you face persistent technical issues (such as inability to access the course, loading problems, or video playback errors) despite contacting our support team, and the issue is not resolved within a reasonable period, you may be eligible for a refund.

c. Duplicate or Accidental Purchase

If you accidentally purchase the same course more than once or complete a transaction you did not intend to make, please notify us immediately with proof of the duplicate charge. We will verify and process a refund for the excess amount.

d. Non-Delivery of Service

If you paid for the course but were not granted access to the course materials or live sessions within the promised timeframe, and our team is unable to resolve the issue within 7 business days, a full refund will be issued.

Refunds will not be granted if you request cancellation after the 15‑day period, or if you have already accessed or completed most of the course. For multi-part courses or subscriptions, if you have consumed content beyond a reasonable threshold (for example, watched most modules), we may decline a refund or only refund the unused portion. (Some providers explicitly require completion of a percentage of the course before allowing refunds.) In practice, no refund is possible once the course is fully completed. For example, certain programs (e.g. Inner Engineering Online) clearly state that they do not offer any refunds after purchase. Similarly, many long‑term tuition programs have “no refund” policies.

3. Non-Refundable Items and Fees

The following amounts and items are non‑refundable:

• Registration, processing or platform fees: Any administrative, enrollment or convenience fees charged at enrollment are not refundable.
• Renewal or subscription fees: Any renewal payments or recurring charges (such as membership auto-renewals) are final and non-refundable.
• Materials or device fees: If your course includes any physical materials, devices, or book fees (separate from the course fee), these are not refundable once provided.
• Taxes and levies: We collect applicable taxes (GST, etc.) as required by law; such taxes are not refunded when we issue a refund of course fees.
• Discounts or vouchers: Any discounts or coupon values used toward the purchase are not refunded in cash.

In short, only the actual course fee is refundable (if eligible); any one‑time fees or taxes remain with Live Life once the transaction is complete.

4. How to Request a Refund

To request a refund, please contact our Support team within 15 days of your purchase. You can reach us by email (e.g. 18livelife@gmail.com or the contact form on our website). In your refund request, include:

• Your name and contact details.
• Order or invoice number and date of purchase.
• Name of the course or service purchased.
• Reason for the refund request (e.g. “course not accessible” or “ordered by mistake”).
• Any relevant screenshots or details (such as error messages or proof of duplicate transaction).

Upon receiving your request, we will acknowledge it promptly (usually within 48 hours as required by law) and review the details. We may ask for additional information to verify your purchase and the issue. If your request is deemed valid under this policy, we will approve the refund.

5. Refund Processing Time and Method

Once approved, refunds are issued by the original payment method. We aim to process refunds within 7–10 business days of approval, consistent with RBI guidelines. (In rare cases, it may take up to 14 days for the refund to appear in your account, depending on banks and payment providers.) We will notify you by email when the refund has been initiated. Please note:

• We do not charge any additional cancellation fee beyond what was originally charged.
• If the refund is pro-rated (for partially used services), the refunded amount will exclude the value of any services already consumed.
• Refunds are made in INR (Indian Rupees) to the same account or card used for payment.

6. Legal Compliance and Your Rights

This policy is governed by applicable Indian consumer protection laws. Under the Consumer Protection Act 2019 and the Consumer Protection (E‑commerce) Rules 2020, you have certain mandatory rights. For example, if our service is defective or not delivered as promised, the law requires us to refund your money. We also adhere to the requirement of acknowledging complaints within 48 hours and resolving them within one month.

In other words, our policy sits alongside your statutory rights. If you believe Live Life has violated these laws or has not honoured this refund policy in good faith, you may lodge a complaint with the appropriate consumer forum, as provided by law.

7. Contact Us

If you have any questions about this policy or your eligibility, please contact our customer support team at 18livelife@gmail.com or through the “Contact Us” page on our website. We are here to assist you and ensure any valid refund is handled quickly and fairly.